Ayudar

FAQ

Why has CMW stopped the BBM consumer service for Android & iOS?
Instant messaging is a very fluid and competitive market. Since 2016 we have tried our best to compete in this market and launch many new features and conte...
Vie, 24 Mayo, 2019 at 1:55 PM
Will the BBM messaging service still be available on my BlackBerry device?
CMW only operates the BBM Consumer service for devices using Android and iOS. The announcement of the BBM Consumer service closing down for devices using An...
Vie, 24 Mayo, 2019 at 1:51 PM
When will my BBM cease to operate?
BBM Consumer for Android and iOS will continue to operate up to 31st May 2019, after which time the application will stop working. As an alternative, Black...
Vie, 24 Mayo, 2019 at 1:54 PM
I have bought stickers, can I download them?
BBM Stickers live inside BBM, unfortunately we cannot export them outside BBM. However, you can issue refunds of your in-app purchases as per Apple App Stor...
Vie, 24 Mayo, 2019 at 1:55 PM
I have BBMoji, can I still use it?
BBMoji services is tightly integrated with BBM, so you will not able to use BBMoji after 31st May 2019. BBMoji purchases are not refundable.  If you have a...
Vie, 24 Mayo, 2019 at 1:56 PM
Will I still able to access BBM Services?
Indonesia services: BBM Dana is not accessible after the BBM service shuts down. You can instead download the standalone DANA App on Android or iOS to co...
Vie, 24 Mayo, 2019 at 1:57 PM
What about my current Rewards & Value balance?
Your existing rewards need to be redeemed by 20th May 2019, or your accumulated points balance will be forfeited with on the BBM service shut down date of 3...
Vie, 24 Mayo, 2019 at 1:58 PM
What about my current DANA balance?
Your DANA balance still remains, you can download the standalone DANA App on Android and iOS to continue using DANA balance and its services. The transition...
Vie, 24 Mayo, 2019 at 1:58 PM
What happens to my data in the BBM application?
Photos, videos and files shared through BBM: This content is available for download directly from the BBM application prior to closing the service.  Co...
Vie, 24 Mayo, 2019 at 1:59 PM
What happens to my data stored in the BBM servers?
Please note that CMW does not store your messages (chat) or asset files as they are stored in the BBM application on your device.   Messages and asset files...
Vie, 24 Mayo, 2019 at 2:00 PM