Official Account

Partners who are part of official accounts are given access to channel, broadcast message, presence in Contact tab. Users can easily explore via the official accounts category in Contact tab. Here’s how to join official account : 

  1. Tap icon
  2. Tap ‘Official Accounts’


  1. Tap ‘+’ icon to choose an official account


  1. Select ‘Official Accounts’ by clicking the ‘+’ icon

  1. Receive updates, messages, posts from Official Account that you can comment, like and share.

Browse official account from ‘Add Contact’

New entry point to Browse Official Accounts from ‘Add Contacts’ menu. Here’s how user can join official account from ‘Add Contact’.

  1. Tap icon
  2. Then tap ‘Add Contacts’ icon


  1. Tap on ‘Browse official accounts’ to show a list of available accounts


  1. Select ‘Official Accounts’ by clicking the ‘+’ icon


Official account profile page

New design for Official Account profile page so users can receive the latest updates from one page. Here’s how to browse official account profile page.

  1. Tap on any Official Account to check the profile page

  1. ‘About’ tab contains general information about the brand

  1. ‘Post’ tab contains updates & messages from the brand

Official account – Extend to specific countries

Country targeting capability for Official Accounts. 

  1. Click on Official Accounts from Contacts tab
  2. Users will see Official Account available in their country

Official account – ‘Report’ capability

New feature to Report Official Accounts when there are issues. Here’s how you do it :

  1. From an Official Account profile page, select ‘About’ tab
  2. Scroll all the way down to see ‘Report’ button

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