Help

Change your account settings


View or edit your BBM Account

Edit account information
Change password
Change recovery question

Edit your BBM Account information on a computer
Change your BBM Account phone number or email
Reset your BBM password or BBM Account password
I can’t reset my password / I want to delete my BBM account

View or edit your BBM ID

Your BBM contacts list is backed up based on your BBM ID. You can sign in with only one BBM ID. If you want to sign in with a different BBM ID, you can reinstall BBM.

  1. Tap  .
  2. Tap Settings
  3. Tap your BBM Account and, if necessary, enter your BBM Account password.
  4. Do any of the following:
    • To change your first name, last name, settings for receiving product and services updates, the email address or phone number that you use as your BBM ID, tap Edit Account Information.
    • To change your password, tap Change Password.
    • To change your password recovery question and answer, tap Change Recovery Question
  5. If you change your email address, you receive a confirmation email message to confirm your new BBM Account. To make it easier to reset your password, you should confirm your BBM Account. If you change your phone number, you can receive a text message to verify your new BBM Account.

When changing your email address or phone number, you can't use an email address or phone number that's already used for another BBM Account.


Change your BBM Account phone number or email

If you used your phone number as your BBM ID, be sure to change your BBM ID immediately after switching to a new phone number. If you don't change your BBM ID to your new phone number, you might lose access to your BBM account if your old phone number is reassigned to someone else by your service provider.

Tip: To help maintain access to your BBM account, set a password recovery question and answer.

  1. Tap  .
  2. Tap Settings
  3. Tap your BBM ID and, if necessary, enter your BBM Account password.   
  4. Tap Edit Account Information.
  5. Type your new phone number or email.
  6. Tap Save.
  7. After you change your phone number, you can receive a text message or email to verify your new BBM ID.

I can't reset my password / I want to delete my BBM Account

If you can't sign in to BBM and you can't reset your BBM Account password, you can choose to delete your BBM ID.

Warning: Any data that is associated with your BBM Account, including your BBM contacts and BBM Shop purchases, is deleted when you reset your account.

NOTE: If you delete your BBM account, you can never restore it

Email-based BlackBerry ID

  • Tap Me
  • Tap Settings
  • Tap BlackBerry ID
  • Tap Forgot password?
  • Tap Reset
  • You will receive an email titled “Changing your BBM password”
  • Click on Click here to delete your BBM account
  • You will be redirected to a web page titled “Delete BBM ID Request”
  • If you are certain that you would like to delete your account, click on Continue
  • You will be redirected to a confirmation page advising that your BlackBerry ID has been deleted

NOTE: If you do not have access to your email address, please reach out to Support for assistance by clicking here.

Phone number-based BlackBerry ID

  • Tap Me
  • Tap Settings
  • Tap BlackBerry ID
  • Enter your password
  • Tap Delete BBM ID
  • Enter your password
  • Tap Delete

NOTE: If you do not have access to your phone number, please reach out to Support for assistance by clicking here.


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