Help

Change your account settings


View or edit your BBM Account

Edit account information
Change password
Change recovery question

Edit your BBM Account information on a computer
Change your BBM Account phone number or email
Reset your BBM password or BBM Account password
I can’t reset my password / I want to delete my BBM account

View or edit your BBM ID

Your BBM contacts list is backed up based on your BBM ID. You can sign in with only one BBM ID. If you want to sign in with a different BBM ID, you can reinstall BBM.

  1. Tap  .
  2. Tap Settings
  3. Tap your BBM Account and, if necessary, enter your BBM Account password.
  4. Do any of the following:
    • To change your first name, last name, settings for receiving product and services updates, the email address or phone number that you use as your BBM ID, tap Edit Account Information.
    • To change your password, tap Change Password.
    • To change your password recovery question and answer, tap Change Recovery Question
  5. If you change your email address, you receive a confirmation email message to confirm your new BBM Account. To make it easier to reset your password, you should confirm your BBM Account. If you change your phone number, you can receive a text message to verify your new BBM Account.

When changing your email address or phone number, you can't use an email address or phone number that's already used for another BBM Account.


Change your BBM Account phone number or email

If you used your phone number as your BBM ID, be sure to change your BBM ID immediately after switching to a new phone number. If you don't change your BBM ID to your new phone number, you might lose access to your BBM account if your old phone number is reassigned to someone else by your service provider.

Tip: To help maintain access to your BBM account, set a password recovery question and answer.

  1. Tap  .
  2. Tap Settings
  3. Tap your BBM ID and, if necessary, enter your BBM Account password.   
  4. Tap Edit Account Information.
  5. Type your new phone number or email.
  6. Tap Save.
  7. After you change your phone number, you can receive a text message or email to verify your new BBM ID.

ID Reset your BBM Account password

Before you begin: Verify that the email address or phone number that you typed in BBM is correct. If you can't sign in to BBM, verify that the email address or phone number is the one you use as your BBM ID.

You can reset your password if you confirmed your BBM Account email address, or if you have a password recovery answer.

  1. In BBM, beside Already on BBM, tap Sign In.
  2. Tap Forgot password.
  3. Do any of the following:
    • If you confirmed the email address that you use as your BBM ID, complete the instructions from the password reset email message you receive.
    • If necessary, enter your password recovery answer. Complete the instructions on the screen to set a new password.

I can't reset my password / I want to delete my BBM Account

If you can't sign in to BBM and you can't reset your BBM Account password, you can choose to reset your BBM ID.

Warning: Any data that is associated with your BBM Account, including your BBM contacts and BBM Shop purchases, is deleted when you reset your account.

(NOTE: If you delete your BBM account, you can never restore it)

  1. Tap  .
  2. Tap Settings
  3. Tap your BBM ID and, if necessary, enter your BBM Account password.
  4. Tap Delete BBM ID
  5. In BBM, on the Create Account screen, sign up for BBM using the same email address or phone number. Tap Create Account.

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