Help

Change your account settings


View or edit your BBM Account

Your BBM contacts list is backed up based on your BBM ID. You can sign in with only one BBM Account. If you want to sign in with a different BBM Account, you can reinstall BBM.

  1. Tap  .
  2. Scroll down to Settings and tap Account.
  3. Tap your BBM ID and, if necessary, enter your BBM Account password.
  4. Do any of the following:
    • To change your first name, last name, settings for receiving product and services updates, the email address or phone number that you use as your BBM ID, tap Edit Account Information.
    • To change your password, tap Change Password.
    • To change your password recovery question and answer, tap Change Recovery Question
  5. If you change your email address, you receive a confirmation email message to confirm your new BBM ID. To make it easier to reset your password, you should confirm your BBM ID. If you change your phone number, you can receive a text message to verify your new BBM ID.

When changing your email address or phone number, you can't use an email address or phone number that's already used for another BBM Account.

Change your BBM Account phone number or email

If you used your phone number as your BBM ID, be sure to change your BBM ID immediately after switching to a new phone number. If you don't change your BBM ID to your new phone number, you might lose access to your BBM account if your old phone number is reassigned to someone else by your service provider.

Tip: To help maintain access to your BBM account, set a password recovery question and answer.

  1. Tap   .
  2. Scroll down to Settings and tap Account.
  3. Tap your BBM ID and, if necessary, enter your BBM ID password.
  4. Tap Edit Account Information.
  5. Type your new phone number or email.
  6. Tap Save.
  7. After you change your phone number, you can receive a text message or email to verify your new BBM ID.

Reset your BBM password

Before you begin: Verify that the email address or phone number that you typed in BBM is correct. If you can't sign in to BBM, verify that the email address or phone number is the one you use as your BBM ID.

You can reset your password if you confirmed your BBM ID email address, or if you have a password recovery answer.

  1. In BBM, beside Already on BBM, tap Sign In.
  2. Tap Forgot password.
  3. Do any of the following:
    • If you confirmed the email address that you use as your BBM ID, complete the instructions from the password reset email message you receive.
    • If necessary, enter your password recovery answer. Complete the instructions on the screen to set a new password.

I can't reset my password / I want to delete my BBM Account

If you can't sign in to BBM and you can't reset your BBM Account password, you can choose to reset your BBM ID.

Warning: Any data that is associated with your BBM ID, including your BBM contacts and BBM Shop purchases, is deleted when you reset your account.

If you delete your BBM Account, you can never restore it.

  1. Tap  .
  2. Scroll down to Settings.
  3. Tap Account.
  4. Tap your BBM ID.
  5. Tap Forgot password and enter the verification code to continue.
  6. Tap Delete BBM Account.
  7. In BBM, on the Create Account screen, sign up for BBM using the same email address or phone number. Tap Create Account.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.