Depending on the notification settings for your BlackBerry device, you might not hear a sound when a BBM contact pings you.
- In BBM, swipe down from the top of the screen.
Do any of the following:
- If your sound for notifications is normally on, and you want your device to vibrate when you receive a ping, turn on the Vibrate on Ping switch.
- If your sound for notifications is normally off, or if you always want to know when someone pings you (including when your device is in Bedside or Phone Only mode), turn on the Level 1 Alert for Ping switch.