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Start a BBM video or voice chat


You can turn a BBM chat into a face-to-face conversation using the BBM video chat feature!

You can start a BBM video call with contacts who are using a supported Android™ or iOS device. When you call a BBM contact who is using a BlackBerry 10 device, your call is connected with voice only.

If your device or your contact's device doesn't support BBM video chats, your call is connected with voice only. Depending on your device, this feature might not be supported.

In a BBM chat, in the upper right corner of the screen, tap t_RcVg78N7DDeN8MTpGXkcKu5T365gHvpg.png  for a video call, or  for a voice call.

Note that the minimum OS to video call is Kitkat (4.4 and up).

Answer or decline a BBM video or voice chat

When you receive a BBM video or voice call, the call screen appears.
Do one of the following:
  • To answer a BBM video call, tap Qq5KgRLATg8KWgxxUVwPVfAOzQCIngeJIQ.png.
  • To answer a BBM voice call, tap D4nelzdWJx8A_AgwdZHpyGOsPJvCpj07SQ.png.
  • To decline the call, tap iYKm1iYBbxwCVl2OItbdcBHkRvOCv_wEBw.png.

Switch cameras

By default, your front-facing camera is used during BBM video chats.
In a BBM video chat, do any of the following:
  • To switch to the rear-facing camera, tap wcp1irJB0AOSENjdEStDKYoLmGzkcQeHTw.png.
  • To move your video thumbnail, touch the thumbnail and drag it to a different corner of the screen.

Use BBM video over a Wi-Fi network only

If you're concerned with mobile data usage, you can change your BBM options to prevent calls over mobile networks.
  1. Tap aPJMU70VZJ-7iez1oNZ_PbJXCn52PhHKcA.png.
  2. Scroll down to Settings.
  3. Tap General.
  4. Turn off the Allow BBM Calls Over Mobile Networks switch.

I can't see the BBM video call icon

If you can't see the BBM video chat icon in a BBM chat, your device or your contact's device doesn't support BBM video chats.

My BBM call is connected with voice only

You can only start a BBM video call with contacts who are using a supported Android™ or iOS device. When you call a BBM contact who is using a BlackBerry 10 device, your call is connected with voice only.

If your device, device camera, or operating system doesn't support BBM video calls, your call is connected with voice only.


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