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Signing in to BBM


The first time that you open BBM, you're prompted to create a BlackBerry ID, or you can sign in to BBM using an existing BlackBerry ID. If you’re an existing BBM user and you're switching to a new device, you should sign in using your existing BlackBerry ID. Your BBM contacts are moved to your new device if you sign in with your existing BlackBerry ID.

When you create a new BlackBerry ID, you can use either an email address or a phone number as your BlackBerry ID. If you use an email address as your BlackBerry ID, you receive a confirmation email message. To make it easier to reset your password, you should confirm your BlackBerry ID. If you use a phone number as your BlackBerry ID, you can receive a text message to verify your BlackBerry ID.

View or edit your BlackBerry ID

Your BBM contacts list is backed up based on your BlackBerry ID. You can sign in with only one BlackBerry ID. If you want to sign in with a different BlackBerry ID, you can reinstall BBM.

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  2. Tap your BlackBerry ID and, if necessary, enter your BlackBerry ID password.
  3. Do any of the following:
    • To change the email address or phone number that you use as your BlackBerry ID, tap Edit Account Information.
    • To change your password, tap Change Password.
    • To change your password recovery question and answer, tap Change Recovery Question
    If you change your email address, you receive a confirmation email message to confirm your new BlackBerry ID. To make it easier to reset your password, you should confirm your BlackBerry ID. If you change your phone number, you can receive a text message to verify your new BlackBerry ID.
When changing your email address or phone number, you can't use an email address or phone number that's already used for another BlackBerry ID.

How do I reset my BBM password or BlackBerry ID password?

Before you begin: Verify that the email address or phone number that you typed in BBM is correct. If you can't sign in to BBM, verify that the email address or phone number is the one you use as your BlackBerry ID.

You can reset your password if you confirmed your BlackBerry ID email address, or if you have a password recovery answer.

  1. In BBM, beside Already on BBM, tap Sign In.
  2. Tap Forgot password.
  3. Do any of the following:
    • If you confirmed the email address that you use as your BlackBerry ID, complete the instructions from the password reset email message you receive.
    • If necessary, enter your password recovery answer. Complete the instructions on the screen to set a new password.

Change your BlackBerry ID phone number

If you used your phone number as your BlackBerry ID, be sure to change your BlackBerry ID immediately after switching to a new phone number. If you don't change your BlackBerry ID to your new phone number, you might lose access to your BBM account if your old phone number is reassigned to someone else by your service provider.

Tip: To help maintain access to your BBM account, set a password recovery question and answer.

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  2. Tap your BlackBerry ID and, if necessary, enter your BlackBerry ID password.
  3. Tap Edit Account Information.
  4. Type your new phone number.
  5. Tap Save.
    After you change your phone number, you can receive a text message to verify your new BlackBerry ID.

I can't reset my password

If you can't sign in to BBM and you can't reset your BlackBerry ID password, you can choose to reset your BlackBerry ID.

Warning: Any data that is associated with your BlackBerry ID, including your BBM contacts and BBM Shop purchases, is deleted when you reset your account.

  1. Tap 1ppZA8r8RldFo126nal5SFZuaf3M_L-fZQ.png > mjo1CHJwHK0c6NbyJEHEknKeYdeKr1xiWQ.png .
  2. Tap your BlackBerry ID.
  3. Tap Forgot password and enter the verification code to continue.
  4. Tap Delete BlackBerry ID Account.
  5. In BBM, on the Create Account screen, sign up for BBM using the same email address or phone number. Tap Create Account.

Sign out of BBM

After you sign in to BBM, you can sign out by doing any of the following:

  • To switch devices, sign in to BBM on your new device.
  • To remove your BBM information from a device, delete BBM. You can download BBM again to sign in using a different account.

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